Patient Services Medical Records
About The Position
The Patient Services Representative (Medical Records) is a member of the patient access team at Spokane Eye Clinic, a PRISM Vision Group Partner Practice. The role delivers customer service throughout the patient care journey and manages patient access functions, including inbound and outbound communications by telephone, online platforms, and in person. The representative helps patients schedule appointments, coordinates visit logistics, and supports a seamless experience from initial contact through follow-up care. The position is full-time and non-exempt, with weekday hours of 7:30 a.m. to 5 p.m. The role is based at the South Hill/Downtown offices in Spokane, Washington, and requires travel between offices as needed. Compensation is $18.00–$31.89 per hour, based on experience and qualifications. The work takes place in an office environment with a controlled atmosphere. There may be exposure to staff or patients with communicable diseases and bloodborne pathogens.
Requirements
- High school graduate or GED.
- Excellent verbal and written communication skills in English.
- Strong critical-thinking, analytical, troubleshooting, problem-resolution, and customer-service skills.
- Mathematical and cash-management skills.
- Excellent interpersonal skills and ability to work effectively with physicians, coworkers, other departments, and patients of varied ages and cultural and socioeconomic backgrounds.
- Ability to work as an integral team member under minimal supervision in a fast-paced, complex environment.
- Ability to demonstrate tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
- Computer literacy and ability to use multiple systems and become proficient with multiple electronic systems.
- Proficiency with Microsoft Office Suite.
Nice To Haves
- At least 2 years of experience in a patient-facing healthcare function or another customer-service function is preferred.
- Bilingual ability is a plus.
Responsibilities
- Schedule appointments and complete patient registration accurately in accordance with applicable policies and procedures.
- Initiate preregistration and ensure patient demographic and insurance information is accurate, complete, and up to date in the patient chart.
- Verify insurance information, benefits, and referral information.
- Obtain legal photo identification and, when applicable, insurance cards; validate patient identity and coverage before services are rendered.
- Follow HIPAA standards for patient privacy and confidentiality.
- Help ensure patients move smoothly through the clinical care process.
- Give patients required appointment and payment-policy information, including information about medical records, parking, cash policies, anticipated charges, and cancellation policies.
- Provide upfront financial counseling at check-in, including identifying alternate funding resources and establishing payment plans.
- Explain patients’ financial obligations and collect funds according to established guidelines.
- Act as a liaison and advocate for patients, physicians, and staff to facilitate care; identify and resolve problems or recurring issues in care delivery.
- Notify appropriate parties about appointment times, referral criteria, insurance verification, and prior authorization requirements.
- Train other patient services representatives and provide excellent customer service.
- Comply with company policies and standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
