Patient Services Representative-HVI
About The Position
The Patient Services Representative 1 coordinates and participates in daily clinic preparation and patient service activities. The role supports patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone communications. The representative conveys a positive image and provides information to help meet patients’ needs. The position handles patient-care requests through in-basket activities, referrals, work queues, and incoming calls. It requires accurate, complete, and timely communication of medical information and the distribution of messages according to practice standards. The representative must understand insurance eligibility, network coverage, benefits, and related rules, complete required insurance training and refreshers, and initiate and secure prior authorizations as needed.
Requirements
- Associate’s degree in a related field, or work experience in lieu of education.
- Basic computer skills.
- Familiarity with general office equipment.
- Competence with telephone systems and insurance coverage rules, including eligibility, network coverage, and benefits.
Responsibilities
- Coordinate and participate in daily clinic preparation activities, including patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls.
- Use the telephone system competently and take and deliver messages to physicians, nurses, and others.
- Report medical information obtained from patients and referring physicians accurately, completely, and promptly.
- Distribute messages according to practice communication standards.
- Conduct oneself responsibly and professionally and serve as a role model.
- Manage incoming patient-care requests related to in-basket activities, referrals, work queues, and incoming telephone calls.
- Apply insurance coverage rules for eligibility, network coverage, and benefits.
- Complete mandatory insurance training and ongoing competency refreshers.
- Initiate and secure prior authorizations as needed.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
