Patient Services Representative - Part Time

Lumexa Imaging•Willingboro, NJ

6d•$18 - $19•Onsite

About The Position

The Patient Services Representative works at the front desk of an imaging center, greeting patients and registering them for procedures. The role performs the clerical work needed to register and process patients so imaging studies can be performed and billed correctly. The listed schedule is Monday and Tuesday from 1 pm to 8 pm, Wednesday and Thursday from 12 pm to 4 pm, and every other Saturday from 8 am to 12 pm. The location is Willingboro. The position is based in an indoor office setting near coworkers and involves daily interaction with patients, patients’ family members, coworkers, and vendors. It requires sitting for 75% of the scheduled shift, as well as standing, walking, reaching, and lifting. Computer keyboard, mouse, and telephone use is required for 80–90% of the scheduled shift.

Requirements

High school diploma or equivalent.
Good computer skills, including proficient keyboarding and data entry.
Excellent communication skills.
Ability to communicate verbally and in writing with patients, their family members, and coworkers.
Detail-oriented, with the ability to multitask in a busy work environment.
Knowledge of office equipment such as a copy machine, scanner, fax machine, and multiline telephone.
Ability to meet the position’s physical demands, including sitting, standing, walking, reaching, and lifting, and frequent use of a computer keyboard, mouse, and telephone.

Nice To Haves

Experience in an administrative healthcare position.
Working knowledge of insurance and billing functions.
Knowledge of medical terminology and anatomy.

Responsibilities

Register patients by collecting and verifying demographic, insurance, and referring physician information, as well as meaningful-use information.
Enter patient data accurately and completely.
Check insurance eligibility and calculate deductibles and coinsurances.
Collect and post copayments, coinsurances, and balances.
Perform daily data entry and computer work.
Maintain accurate journal sheets of payments posted.
Schedule appointments and explain studies, procedures, and preparations to patients.
Answer telephone calls, fax reports, and request and release images.
Contact referring physician offices as needed.
Maintain confidentiality and comply with HIPAA and Corporate Compliance regulations.
Print and/or scan documents into patient accounts.
Keep the work area stocked, orderly, and clean.
Release images to patients when necessary.
Communicate information to radiologists, technologists, patients, and referring physician offices.
Maintain regular attendance and punctuality.
Perform other duties as assigned.

Benefits

Career growth support and internal promotion opportunities, including a Technologist Advancement Academy with cross-training, a dedicated trainer, and online simulation training; eligible employees can train during paid working hours.
Three medical insurance plans.
Dental insurance, including orthodontia coverage with no age limit.
Vision coverage.
Employer-paid life insurance and additional voluntary coverage.
18 days of paid time off and holidays at the start of employment, with more time off earned over time.
401(k) plan with Safe Harbor and profit-sharing contributions.
Teladoc access for medical consultations by phone or video.
Discounts and coverage for several radiology studies for employees and eligible household members.
Voluntary short- and long-term disability insurance; maternity leave is covered by short-term disability.