Patient Services Representative, Ambulatory Internal Resource Pool, FT, Days

Prisma Health•Greenville, SC

About The Position

This is an entry-level position responsible for assigned aspects of physician-practice front office management and operations. The Ambulatory Internal Resource Pool includes full-time, part-time, and PRN team members who take short-term assignments at medical offices in Greenville and surrounding areas, ranging from one day to 12 weeks. Team members must be flexible and willing to work across specialties such as family medicine, pediatrics, urology, orthopedics, and OB/GYN. The position offers a float differential in addition to an experience-based hourly pay rate. The role includes patient registration, scheduling, billing and charge entry, payment processing, insurance and precertification support, collections, medical-record maintenance, and general front-office functions. It involves substantial public contact and requires strong interpersonal skills, accurate recordkeeping, confidentiality, and a professional appearance. This is a non-management role reporting to a supervisor, manager, director, or executive.

Requirements

High school diploma or equivalent.
No previous experience required.
Flexibility to work short-term assignments across medical offices and specialties.
Strong interpersonal skills for a role with a high level of public contact.

Nice To Haves

Associate degree in a technical specialty program at least 18 months in length.
Experience in a multi-specialty group practice setting.
Basic understanding of ICD-9 and CPT coding.

Responsibilities

Register patients accurately, verify and update insurance and financial information, obtain required signatures, and maintain patient-account records.
Greet patients and visitors courteously, serve as a liaison between patients and medical support staff, assist patients with ambulatory difficulties, and coordinate patient movement in waiting areas.
Maintain appointment books and physician schedules; schedule surgeries, ancillary services, follow-up appointments, and admissions as requested.
Provide front-office phone support as needed.
Gather, code, enter, and post outpatient charges and diagnoses; prepare and distribute billing information and process fee tickets.
Post payments, process vouchers and private payments, monitor and balance the cash drawer, prepare daily deposits, issue receipts, and maintain required payment records.
Assist patients with insurance claims and forms, precertification, preauthorization, disability benefits, and other coverage matters; follow up with insurers to confirm coverage and payment.
Collect payments at the time of service, contact patients and third-party payers about unpaid accounts, resubmit claims, establish budget payment plans, and follow up on accounts through resolution or collection referral.
Maintain medical records by transporting, sorting, filing, locating, repairing, creating, storing, and destroying records according to established procedures.
Process billing edits, customer-service and collection requests, correspondence, statements, referrals, authorizations, and insurance documents within required time frames.
Enter charge and same-day payment information, verify coding and insurance status, and back up and close computer files and batches daily.
Maintain strict confidentiality, participate in educational activities, and uphold professional appearance and office guidelines.