Patient Care Representative - Regional Resource Pool

Mosaic Life Care•Saint Joseph, MO

13d

About The Position

The Patient Care Representative performs and coordinates patient care on assigned nursing units according to applicable standards. The role may cover extended leaves of absence or staffing vacancies, with opportunities to work on a unit for two to six weeks before rotating to another unit. The position works under the supervision of a Director and Associate Director. In the clinic setting, the representative provides assistive services that support patient flow, information gathering, and patient care. The role also performs front-desk duties for a provider’s office to support care delivery and follow-up.

Requirements

High school diploma is required.
Basic Life Support (BLS) certification is required within 90 days.
Must be able to travel between various system facilities and off-site locations as needed.
Fine motor skills, eye-hand coordination, ability to walk, speak clearly, hear and answer the phone, and perform electronic data entry.
Ability to communicate verbally and in writing and to interact professionally with patients, families, physicians, and coworkers.
Ability to move, kneel, crouch, stoop, reach, stand, push, pull, and lift; must follow good body mechanics.
Ability to collect thorough information about patient conditions, evaluate effects of care, and visually inspect patient conditions.
Problem-solving, numerical, adaptability, data interpretation, calculation, comprehension, explanation, assessment, evaluation, and short- and long-term memory abilities.
Ability to communicate with patients to assess their condition and evaluate effects of care; visual, hearing, feeling, and smell capabilities.
Ability to work around body fluids, needles, cuts, blood products, back-injury risks, and other medical-office-related hazards.

Nice To Haves

Certified Nursing Assistant or medical assistant training is preferred.
Experience in a physician’s office or healthcare setting is preferred.
Experience with computer data entry, customer service, collections, and medical-record responsibilities is preferred.
Knowledge of medical terminology is preferred.

Responsibilities

Greet patients and escort them to exam rooms.
Interview patients and document their responses in the medical record according to standards.
Maintain examination rooms and equipment.
Assist providers during physical examinations and certain special procedures as instructed.
Perform EKGs, specimen collection, and point-of-care testing after receiving appropriate training and demonstrating competencies.
Schedule, reschedule, and cancel patient appointments with physicians and nurse practitioners; perform receptionist and customer-service functions.
Perform clinic check-in and check-out and assist with front-office duties as requested.
Complete patient registration, medical-record assignment, and visit creation.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation.
Prepare release-of-information and consent forms for patient signature according to applicable statutes; send requests to other healthcare providers and coordinate receipt of information for physicians and other providers.
Request payments; balance receipts for deposit; prepare deposits; and reconcile and complete daily reports and work lists.
Travel between system facilities and off-site locations as needed.
Perform other duties as assigned.