Patient Services Representative

Women's Health Arizona•Prescott, AZ

About The Position

The Patient Services Representative supports a positive patient experience in a healthcare setting by greeting patients, scheduling appointments, verifying insurance information, handling communications, and performing administrative tasks. The role also assists OBGYN physicians and other healthcare providers with patient care, including escorting patients, obtaining vital signs, documenting medical histories, preparing patients for examinations and procedures, providing education on women's health topics, and performing basic laboratory tests.

Requirements

High school diploma or equivalent.
At least 1–2 years of experience in a customer service or administrative role; healthcare or medical office experience is preferred.
Excellent customer service skills and the ability to communicate effectively and professionally with patients, staff, and visitors.
Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
Proficiency with computer software applications, electronic health records (EHR) systems, and office equipment.
Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
Ability to maintain confidentiality and handle sensitive information with discretion.
Compassionate and empathetic attitude toward patients and their families.

Nice To Haves

Associate's degree or certification in healthcare administration.
Experience in a healthcare or medical office setting.

Responsibilities

Greet patients courteously and professionally at check-in and check-out.
Verify and update patient demographic and insurance information; assist patients with registration forms and obtain required signatures.
Schedule appointments accurately based on provider availability, and coordinate follow-up appointments, referrals, and diagnostic tests as directed.
Confirm appointments with patients by phone, email, or text as needed.
Verify insurance coverage, eligibility, and benefits using electronic systems or by contacting insurance carriers; obtain required pre-authorizations and referrals.
Answer incoming calls and respond to patient inquiries professionally and promptly; provide information about appointments, practice policies, and services.
Relay messages to healthcare providers and clinical staff.
Perform administrative tasks such as filing, faxing, scanning, and organizing medical records; maintain an orderly front desk and waiting room.
Manage the clinic appointment calendar and maintain electronic medical records, documenting patient information including medical history, medications, and allergies.
Assist with insurance verification, billing, and coding processes as needed.
Assist OBGYN physicians and other healthcare providers in delivering patient care.
Escort patients to exam rooms, obtain vital signs, and assist with medical history documentation.
Prepare patients for examinations and procedures, including pelvic exams, pap smears, and ultrasounds.
Provide patient education on women's health topics, including contraception, prenatal care, and menopause management.
Perform basic laboratory tests, such as urinalysis and pregnancy tests, and accurately record results in patient charts.
Perform other duties as assigned by practice management or healthcare providers.