Patient Services Representative

Eastern Nephrology Associates•New Bern, NC

9h•$15 - $17•Onsite

About The Position

The Patient Services Representative is the first point of contact for patients at the clinic and the last point of contact before they leave. The role ensures patients are processed in a friendly, professional manner and that demographic and insurance information is accurate and updated at each visit. This is an on-site, patient-facing position requiring in-office presence for real-time collaboration with providers, direct patient and caregiver interaction, and secure handling of health data in compliance with HIPAA. The role supports referral coordination, appointment scheduling, patient check-in and check-out, insurance verification and pre-authorization, updates to outlying clinic schedules, and communication with the medical records department. The position requires discretion, attention to detail, strong communication and organization skills, and the ability to manage multiple tasks and interruptions. The employee may provide support at offsite locations as necessary and must be able to work overtime as needed.

Requirements

Two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization, and communications, or completion of an accredited medical secretarial program lasting nine months to two years, which may substitute for equivalent experience.
High school diploma or GED equivalent.
Maintain confidentiality of patients and their medical information.
Strong attention to detail and records maintenance skills.
Ability to be proactive and self-directed, make independent decisions and evaluative judgments, and manage multiple tasks and interruptions.
Skill in organizing resources and establishing priorities.
Demonstrated human relations and effective communication skills, including the ability to communicate with physicians, staff, and the public.
Tact and diplomacy, and a positive, professional attitude in interactions with patients, coworkers, and physicians.
Demonstrated knowledge of Microsoft Word, Outlook, Teams, and an EHR system.
Valid driver’s license and reliable transportation to support offsite locations as necessary.
Ability to emulate ENA’s core values: Compassion, Excellence, Inclusion, Collaboration, and Innovation.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 10 pounds, repetitive data entry, regular standing and speaking or hearing, and occasional sitting, stooping, kneeling, or crouching.

Nice To Haves

Knowledge of HIPAA and other compliance requirements.

Responsibilities

Assist the referral coordinator (45%).
Schedule and reschedule appointments in the EHR (20%).
Check patients in and out for appointments, lab work, or studies (10%).
Verify insurance and obtain pre-authorization numbers when required (10%).
Update outlying clinic schedules (5%).
Serve as the point of contact for the medical records department (5%).
Perform other duties as assigned (5%).
Maintain patient confidentiality and handle sensitive information appropriately.
Provide support to offsite locations as necessary.
Work overtime hours as needed to accomplish the organization’s mission.