Patient Services Representative (Part Time) - Mount Vernon, WA

Integrative Foot & Ankle Centers of Washington•Mount Vernon, WA

just now•Onsite

About The Position

Integrative Foot & Ankle Centers of Washington is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love. Integrative Foot & Ankle Centers of Washington is looking for a Patient Services Coordinator to answer a high volume of calls, provide excellent customer service, and provide support to the practices. This role will be primarily based in our Mount Vernon office.

Requirements

Strong computer skills, including basic keyboarding skills
Ability to navigate through patient records systems
Ability to analyze situations, prioritize, develop solutions, and make recommendations
Ability to work with minimal supervision
Excellent customer service and communication skills over the telephone
Ability to communicate sensitively and effectively with patients
Excellent organizational and problem-solving skills
Knowledge of medical practice terminology
Patient-focused with the ability to work independently
Capability to adapt quickly and thrive in a fast-paced environment

Nice To Haves

Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!

Responsibilities

Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
Communicates clearly on the phone and accurately documents and assigns messages
Confirms and updates contact information for all patients at every contact
Makes follow-up calls for any messages left
Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
Delivers all communications with excellent customer service
Be courteous and professional for all patient interactions
Routes calls to appropriate staff for swift resolution