Patient Services Representative (PSR) - Physician Practice - Mitchell-Thomas Center

Bon Secours Mercy Health • Mitchell, OH

4d

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at a physician practice. The role supports patient registration and scheduling, verifies demographic and insurance information, obtains patient identification and insurance cards, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The position processes patients for appointments, handles calls, supports referrals and authorizations, collects payments, and maintains registration and chart information in accordance with office policies and protocols. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greets patients and community members respectfully and provides strong communication and customer service.
• Answers internal and external calls, routes calls, schedules patients, and enters scheduling information into the computer system accurately and promptly.
• Processes patients as they arrive for appointments and helps maintain patient flow by troubleshooting and promptly resolving problems.
• Informs the supervisor immediately of department or patient issues.
• Processes admission paperwork and performs basic insurance verification.
• Secures, completes, and verifies patient demographic and insurance information during registration, and corrects registration errors as needed.
• Records lobby wait-time indicators.
• Calculates patient liabilities, collects and processes patient payments, and reconciles the cash drawer at the close of the day.
• Performs charge entry for external services, such as nursing homes, as necessary.
• Schedules or assists with scheduling, rescheduling, or canceling referrals, follow-up appointments, and other patient services.
• Assists patients with online scheduling and MyChart as necessary.
• Helps patients obtain referrals for follow-up services and records referrals on the referral/consults tracking tool.
• Obtains or assists with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pulls patient charts as needed, files and maintains chart information according to office policy, and routes charts to clinical staff as indicated.
• Verifies prescription benefits in the electronic health record according to protocol.
• Refers patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Completes accounts in revenue cycle software.
• May occasionally cover other physician practice locations as needed.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED