Patient Services Representative (PSR) - Southampton Family Practice

Bon Secours Mercy Health • Franklin, VA

7d • $17 - $25 • Onsite

About The Position

The Patient Services Representative is the first line of quality service for patients and the community at Southampton Family Practice. The role handles patient registration, demographic and insurance verification, appointment scheduling, order transcription, financial-option explanations, and accurate medical-record updates. It provides customer service and may occasionally require coverage at other physician practice locations.

Requirements

• High school diploma or GED.
• Ability to provide strong communication and customer service.
• Ability to process patient registration and maintain accurate patient demographic, insurance, and medical-record information.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and promptly inform the supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information; and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, assist with scheduling, rescheduling, or canceling other patient services, and help patients use online scheduling and MyChart.
• Help patients obtain necessary referrals for follow-up services and record referrals on the referral/consults tracking tool.
• Obtain or assist with obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed, and complete accounts in revenue-cycle software.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED