Patient Services Representative II, Behavioral Health

Sutter Health•Lodi, CA

1d•$26 - $36

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient and provider confidence and cooperation through competent job performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering optimal patient care. May perform specific department tasks and/or orient other staff.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures, and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for working with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including the ability to prioritize assignments and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including accomplishing multiple tasks in an environment with interruptions.
Ability to ensure the privacy of patient Protected Health Information (PHI).

Responsibilities

Greet and check in patients.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake procedures, including completion of healthcare and insurance forms and collection of payments.
Communicate effectively with patients, families or support groups, healthcare providers, and staff.
Follow applicable regulations, codes, policies, and procedures to ensure privacy and safety.
May perform specific tasks and/or orient other staff to the department.
Protect the privacy of patients’ Protected Health Information (PHI).
Prioritize assignments and meet objectives and deadlines while working within standardized policies and procedures.
Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.