Patient Services Rep PRN - Sleep Lab

Cooper Norcross University Hospital • Voorhees, NJ

5d • $18 - $29

About The Position

The Patient Services Rep supports patient scheduling and customer satisfaction in alignment with Cooper University Hospital’s mission. This position serves as a front-line contact for incoming patients, greeting and registering them, scheduling appointments, collecting point-of-service copays, and providing general information to patients and their families using AIDET. The role requires organization, the ability to take independent action, and the ability to represent Cooper’s values to customers and coworkers. The representative also serves as a patient’s non-clinical navigator during discharge coordination.

Requirements

• High school diploma or equivalent.
• Excellent organizational, written and verbal communication, and teamwork skills.
• Demonstrated excellent customer service skills.
• Customer-service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
• Computer skills.

Nice To Haves

• At least one year of recent registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
• Epic experience.
• NAHAM Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Greet and register incoming patients.
• Schedule patients and support quality patient scheduling.
• Collect point-of-service copays.
• Provide general information to patients and their families using AIDET.
• Serve as a front-line contact for incoming patients and maintain positive telephone etiquette.
• Support customer satisfaction in alignment with Cooper University Hospital’s mission.
• Serve as the patient’s non-clinical navigator during discharge coordination.
• Project Cooper’s values to customers and coworkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED