Patient Services Rep PRN - Sleep Lab
About The Position
This position has a strong emphasis on customer service to patients and supports the mission of Cooper University Hospital through quality patient scheduling, positive telephone etiquette, and customer satisfaction. The Patient Services Rep serves as the front-line contact for incoming patients, greeting and registering them, scheduling appointments, collecting point-of-service copays, and providing general information to patients and their families using AIDET. The role requires organization, the ability to take independent action, and the ability to represent Cooper’s values with customers and coworkers. The Patient Services Rep also serves as the patient’s non-clinical navigator during discharge coordination.
Requirements
- High school diploma or equivalent.
- Excellent organizational, written and verbal communication, and teamwork skills.
- Demonstrated excellent customer service skills.
- Customer service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
- Excellent verbal and written communication skills.
- Skill in the use of computers.
Nice To Haves
- A minimum of one year of recent registration or billing experience working in a medical facility.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
- Epic experience.
- NAHAM Certified Healthcare Access Associate (CHAA) certification.
Responsibilities
- Serve as the front-line contact for incoming patients.
- Greet and register patients.
- Schedule patients and support quality patient scheduling.
- Collect point-of-service copays.
- Provide general information to patients and their families using AIDET.
- Serve as the patient’s non-clinical navigator during discharge coordination.
- Provide positive telephone etiquette and support customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
