Patient Services Rep

Prism Vision Group•Bowie, CO

3d•$18 - $32•Onsite

About The Position

The Patient Service Representative (PSR) provides the full scope of inbound and outbound patient access interactions by telephone, internet, and in person. The role includes patient scheduling and logistics, daily cancellation, missed-visit, and tickler-recall workflows, as well as revenue-cycle claim scrubbing and missing-slip completion. This onsite, non-exempt position is based at The Glaucoma Center in Bowie, Maryland, part of Prism Vision Group, with occasional travel to other locations based on business needs. Compensation is $18–$31.89 per hour, dependent on experience.

Requirements

High school graduate or GED.
Excellent verbal and written communication skills in English.
Excellent critical-thinking, analytical, troubleshooting, problem-resolution, and customer-service skills.
Mathematical and cash-management skills.
Strong interpersonal skills and ability to work effectively with physicians, coworkers, other departments, and patients of varied ages and cultural and socioeconomic backgrounds.
Ability to work as an integral team member under minimal supervision in a fast-paced, complex environment.
Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with company policies and HIPAA regulations.
Computer literacy and ability to use multiple systems and become proficient with multiple electronic systems.
Proficiency with Microsoft Office Suite.

Nice To Haves

Two or more years of experience in a patient-facing healthcare function or another customer-service function.
Bilingual ability.

Responsibilities

Schedule appointments and complete patient registration accurately in accordance with policies and procedures.
Initiate preregistration and ensure patient demographic and insurance information is accurate, complete, and up to date.
Verify insurance information, benefits, and referral information.
Obtain and validate legal photo identification and, when applicable, insurance cards to confirm patient identity and coverage before services are provided.
Follow HIPAA standards for patient privacy and confidentiality.
Help ensure patients move smoothly through the clinical care process.
Provide appointment and payment-policy information, including information about medical records, parking, cash policies, anticipated charges, and cancellations.
Provide upfront financial counseling at check-in, including identifying alternate funding resources and establishing payment plans.
Explain patients’ financial obligations and collect funds according to established guidelines.
Liaise with and advocate for patients, physicians, and staff to facilitate care, and identify and resolve trouble spots and recurring problems in care provision.
Notify appropriate parties about appointment times, referral criteria, insurance verification, and prior authorization requirements.
Train other patient services representatives and provide excellent customer service.
Comply with company policies and standards.