Patient Services Rep/Phlebotomist (MAKO)

The Health Alliance•Pembroke, NC

About The Position

The Patient Services Rep/Phlebotomist collects and processes specimens according to established procedures, including drug screens, blood samples, and pathology and cytology samples. The role verifies test, client, patient, and order information using laboratory technology systems or directories of services; completes patient registration and test-order data entry; and handles billing information and payments when required. Specimen processing may include labeling, centrifuging, splitting, and freezing samples as specified by test orders. The position also supports assigned accounts and departmental operations through daily iLabs work, required reporting, clerical duties, monthly statistics, inventory and supply tasks, and maintenance of phlebotomy logs. The employee follows departmental and company policies, confirms patient demographic information and specimen-label accuracy after venipuncture, completes training, and participates in meetings, special projects, and teams. The role requires travel and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.

Requirements

High school diploma or equivalent.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric phlebotomy.
Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Commitment to MAKO policies and procedures, including the company dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles.
Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Superior customer focus and the ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace and adapt to change throughout MAKO, and knowledge of the business.
Ability to lift light to moderately heavy objects: 1–15 pounds frequently, 16–25 pounds occasionally, and 26–40 pounds seldom; objects over 41 pounds must not be lifted or carried without assistance.
Ability to sit or stand for long periods and perform tasks requiring extended eye-hand coordination.
Ability to perform repetitive tasks with the dominant hand frequently to constantly throughout the day.
Ability to travel, use a phone and PC extensively, and perform tasks requiring fine hand dexterity and steadiness, bending, kneeling, pushing, pulling, reaching, and twisting.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities; duties and requirements are essential job functions.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; required in California, Nevada, and Washington.
One year of phlebotomy experience.
Customer service experience in a retail or service environment.
Keyboard and data-entry experience.

Responsibilities

Collect specimens according to established procedures, including drug screens, blood samples, and pathology and cytology samples.
Research test and client information and confirm and verify written and electronic orders using laboratory technology systems or the directory of services.
Complete accurate data entry, including patient registration and test orders from requisitions.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens, including labeling, centrifuging, splitting, and freezing them as required by test orders.
Work in iLabs for assigned accounts daily to ensure accurate billing information.
Provide CIR and PPE Resolution reporting to the Director as required and scheduled.
Perform assigned departmental clerical duties, such as data entry, inventory, stocking supplies, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm tubes were labeled in the patient's presence and that the label name is correct.
Assist with compiling and submitting monthly statistics and data.
Maintain appropriate phlebotomy logs, including maintenance and temperature logs, on time and at the required frequency.
Complete training courses and keep current with phlebotomy techniques.
Travel to Territory Manager meetings when held off-site or outside the normal shift.
Participate in special projects and teams.
Stay up to date on company communications.