Patient Services Rep/Phlebotomist (MAKO)

Mako Medical•Pembroke, NC

About The Position

The Patient Services Rep/Phlebotomist collects and processes patient specimens, including drug screens, blood samples, and pathology and cytology samples, according to established procedures. The role verifies patient, client, and test-order information using laboratory technology systems or service directories; completes accurate patient registration and test-order data entry; and enters billing information and collects payments when required. The position processes specimens through labeling, centrifuging, splitting, and freezing as required by test orders. It also supports account billing through daily iLabs work, completes required reporting, maintains phlebotomy and equipment-related logs, and performs departmental clerical tasks such as inventory, stocking supplies, and answering phones. The role verifies patient demographics and signatures after venipuncture to confirm that tubes were labeled in the patient's presence and that labels are correct. The employee follows departmental policies and procedures, completes training and stays current with phlebotomy techniques and company communications, assists with monthly statistics, and participates in meetings, special projects, and teams. The position requires travel and flexibility to meet staffing needs, including weekends, holidays, on-call work, and overtime. Duties may be modified to reasonably accommodate individuals with disabilities.

Requirements

Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric patients.
Flexibility and availability to meet staffing needs, including weekends, holidays, on-call work, and overtime.
Commitment to MAKO policies and procedures, including the dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles.
Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Superior customer focus and the ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace and accelerate change and knowledge of the business.
High school diploma or equivalent.
Keyboard and data-entry experience.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; certification is required in California, Nevada, and Washington.
One year of phlebotomy experience.
Customer service experience in a retail or service environment.

Responsibilities

Collect specimens according to established procedures, including drug screens, blood samples, and pathology and cytology samples.
Research test and client information and confirm and verify written and electronic orders using laboratory technology systems or a directory of services.
Accurately complete patient registration and test-order data entry.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens by labeling, centrifuging, splitting, and freezing them as required by test orders.
Work in iLabs daily for assigned accounts to ensure accurate billing data.
Provide required and scheduled CIR and PPE Resolution reporting to the Director.
Perform assigned clerical duties, including data entry, inventory, stocking supplies, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff members follow instructions.
Verify patient demographic information and initials, and obtain patient signature after venipuncture to confirm tubes were labeled in the patient's presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain appropriate phlebotomy logs, including maintenance and temperature logs, according to required schedules.
Complete training courses and stay up to date with phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings when held.
Participate in special projects and teams.
Stay up to date on company communications.