Patient Services Rep MA

CommonSpirit Health • Phoenix, AZ

2d

About The Position

Dignity Health Medical Group (DHMG) is the employed physician group of Dignity Health Arizona, employing approximately 200 providers and 500 support staff across a wide variety of specialties. DHMG has experienced significant growth, now offering over 73 subspecialty services. Physicians contribute to clinical services, academic roles, research, and leadership. DHMG is also dedicated to educating future healthcare providers, with 84 medical students and approximately 200 residents and fellows in 25 academic programs. Their mission aligns with Dignity Health's, focusing on innovative clinical care and scholarly pursuits. As part of the Dignity Health system, DHMG has full access to hospital staff and facilities, enabling state-of-the-art patient services, including care for the underserved. The campus is tobacco-free.

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

Requirements

• Must reside in Arizona or Nevada
• High School Graduate or Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program.
• Minimum of two (2) years experience in a patient-focused healthcare environment
• High volume multichannel contact center.
• Experience with computersystems , including office windowsbased programs and web basedapplications.

Nice To Haves

• Certified Medical Assistant AAMA, upon hire

Responsibilities

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• As appropriate, train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner.
• Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees