Patient Services Rep
About The Position
Join our team as a full-time Patient Services Rep (PSR) in Tulsa, OK. We foster a People-First environment, empowering our team with career growth opportunities, tuition assistance, and resources for wellness, education, and financial well-being. We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture. We utilize advanced technology to support our team and enhance patient care. Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute. The Patient Service Representative role involves customer service, insurance verification, registration, payment collection, data entry, and referrals. You will be responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments, and maintaining physician appointment schedules. This role also involves receiving and greeting patients and visitors, ascertaining their needs, and assisting them in a timely and courteous manner. You will answer the telephone promptly in a customer-friendly manner, collect and verify accurate patient information for the registration system, and receive payment for services while correctly completing charge slips for data entry. You are expected to be a team player, performing all duties as required or assigned to provide quality patient care, and upholding the policies and procedures of Hillcrest Healthcare System.
Requirements
- High School Diploma or GED
- Demonstrate excellent critical thinking, problem-solving, documentation, and compassionate interpersonal communication skills
- Must be able to make decisions under pressure
- Strong written skills, including correct grammar, punctuation, and usage
- Excellent organizational skills with the ability to handle a variety of tasks and assign priorities to those tasks
- Computer proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint
- Ability to work well within an interdisciplinary team setting, as well as independently, with minimal supervision
- Highly self-motivated, self-directed, sound judgment, professionalism, and a positive attitude
- Ability to handle and prioritize multiple tasks while maintaining attention to detail
- Ability to work with diverse groups of people
Nice To Haves
- Previous customer service or hospital experience preferred
Responsibilities
- Customer service
- Insurance verification
- Registration
- Payment collection
- Data entry
- Referrals
- Ensuring patient flow
- Medical record availability and completeness
- Scheduling physician/provider appointments
- Maintenance of physician appointment schedules
- Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner
- Answer the telephone promptly in a customer-friendly manner
- Collects and verifies accurate patient information and enters registration system
- Receives payment for services and correctly completes charge slips for data entry
- Committed to being a team player by performing all duties as required or assigned to provide quality patient care
- Uphold the policies and procedures of Hillcrest Healthcare System
Benefits
- Career growth opportunities
- Tuition assistance
- Resources that support your wellness, education, and financial well-being
- Paid time off
- Comprehensive health benefits
- Supportive, inclusive culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
