Patient Services Rep

Tanner Memorial Clinic•Farmington, UT

1d•Onsite

About The Position

This role involves greeting patients, gathering information, processing payments, managing phone calls, and ensuring a safe and well-maintained work environment. The Patient Services Representative will also assist patients with appointments and mobility needs, and perform other duties as assigned. The position requires working urgent care hours if necessary.

Requirements

High school diploma or equivalent preferred
Exceptional interpersonal skills with the ability to establish immediate rapport with patients
One year of experience in customer service or reception in a health care environment preferred
Previous healthcare experience and/or familiarity with medical terminology helpful
Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
Knowledge of basic computer skills
Knowledge of basic mathematics skills
Knowledge of individual responsibilities to accurately direct callers
Knowledge of medical terminology and organization services
Skill in using multi-line phone system, including transferring calls
Skill is providing excellent customer service
Ability to get appropriate information to route calls to the appropriate person
Ability to calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls
Adequate hearing to answer phone and speak with patients
Ability to speak clearly and loudly enough to be heard by callers and patients

Responsibilities

Greet patients in a warm, friendly, and prompt manner
Gather patient and insurance information efficiently and accurately
Collect and process co-pays from the patient at the time of service
Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
Answer telephones, screen calls, take messages, and provide information to the appropriate source
Enter patient data into the EHR system
Direct and escort patients to physician offices
Provide information to patients about how to make an appointment
Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
Monitor the work area to ensure that it remains safe, secure, and well-maintained
Work urgent care hours if required
Other duties as assigned