Patient Services Manager

Winnipeg Regional Health Authority • Winnipeg, MB

3d • Onsite

About The Position

Reporting to the Director of Patient Services, the Patient Services Manager for the Central Referral Office (CRO) oversees and manages multidisciplinary teams composed of direct and indirect patient care staff. The primary objective of this role is to lead and ensure the delivery of safe, effective, and efficient patient care. The incumbent will inspire and guide staff to embrace and implement integrated, person-centred care that promotes excellence through the lens of Equity, Diversity, and Inclusion (EDI) and service delivery models for CancerCare Manitoba (CCMB).

The Patient Services Manager is accountable for providing patient-centric operational management in a financially responsible manner. Collaboration with leadership, internal teams, and external stakeholders is essential to support patients accessing quality cancer services. Additionally, the role involves monitoring and evaluating key performance indicators, working collaboratively with stakeholders, and ensuring safe, effective, and appropriate patient care through the clinical quality framework and a patient-centric approach. Ultimately, the aim is to cultivate an environment that promotes clinical and service excellence.

Requirements

• Post-secondary degree in a relevant health discipline from an accredited education institution
• 5 years of progressive management experience leading a broad spectrum of patient services in a publicly funded health services delivery organization
• 3 years of direct clinical services delivery across one or more assigned clinical areas of health care such as: Oncology, primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan; acute inpatient, specialty care and complex ambulatory settings; integrating innovative community-based care modes (such as home care, primary care, etc.) to optimize healthy aging, health restoration and maintenance, and to deliver high-quality care in the areas of chronic disease, palliative care, community mental health, rehabilitation and/or long-term care
• 2 years of experience implementing program planning, development and evaluation
• Active member in good standing of an associated regulatory body is required, as appropriate.
• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province
• Must have a satisfactory employment record
• Must be legally able to work in Canada

Nice To Haves

• A relevant graduate degree is an asset.
• 2 years of management experience leading a clinical operations team within a unionized environment is desired
• Relevant healthcare-related management courses are an asset, including but not limited to change management, patient satisfaction, Multidisciplinary team environments, conflict resolution, and quality improvement
• Membership in a professional association is preferred (e.g. Association of Regulated Nurses of Manitoba, Canadian Association of Pharmacy in Oncology, etc.)
• Ability to speak French

Responsibilities

• Oversees and manages multidisciplinary teams composed of direct and indirect patient care staff.
• Leads and ensures the delivery of safe, effective, and efficient patient care.
• Inspires and guides staff to embrace and implement integrated, person-centred care that promotes excellence through the lens of Equity, Diversity, and Inclusion (EDI) and service delivery models for CancerCare Manitoba (CCMB).
• Provides patient-centric operational management in a financially responsible manner.
• Collaborates with leadership, internal teams, and external stakeholders to support patients accessing quality cancer services.
• Monitors and evaluates key performance indicators.
• Works collaboratively with stakeholders.
• Ensures safe, effective, and appropriate patient care through the clinical quality framework and a patient-centric approach.
• Cultivates an environment that promotes clinical and service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager