PATIENT SERVICES MANAGER, FOOD AND NUTRITION - HEALTHCARE
About The Position
The Patient Services Manager will lead the Patient Services (Food & Nutrition) team within an acute care hospital environment. This role is responsible for overseeing all aspects of patient meal service, ensuring breakfast, lunch, and dinner are delivered accurately, safely, and in alignment with prescribed diets, patient preferences, and regulatory standards. The Patient Services Manager plays a key role in driving patient satisfaction, staff development, and operational excellence by leading frontline associates, ensuring compliance with medical nutrition therapy guidelines, and partnering with clinical and operational teams to deliver a high-quality patient dining experience.
Requirements
- Minimum of one (1) year of food service management experience, preferably in an acute care hospital setting
- Proficiency in Microsoft Office applications, electronic medical records (EMR), and diet office systems
Nice To Haves
- Associate degree with one (1) year of work experience in food services or a related field or Bachelor’s degree in Food Service Technology, Food & Nutrition Management, or a related field
- Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) preferred
- ServSafe® certification preferred
Responsibilities
- Establish goals and oversee the execution of patient food service programs based on medical direction and the needs of the patient population
- Hire, train, coach, and develop patient services team members to ensure high performance and engagement
- Ensure compliance with physician‑ordered diets, including special and modified diets, while meeting patient food preferences within prescribed guidelines
- Support and monitor patient services staff in achieving and exceeding patient satisfaction goals
- Maintain compliance with all regulatory standards, including federal, state, and accrediting agency requirements
- Adhere to facility confidentiality standards, HIPAA regulations, and patient rights policies
- Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance and Performance Improvement (QAPI) programs
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
