Patient Services Manager 2

Sodexo • Arcadia, CA

2d • Onsite

About The Position

Sodexo is seeking a Patient Services Manager 2 to support USC Arcadia Hospital, a 348‑bed acute care hospital with a busy Emergency Department. The patient food service operation serves approximately 175–240 patient trays per meal and plays a critical role in overall patient satisfaction and clinical outcomes. This position offers an exciting opportunity to lead patient-centered food service operations in a fast-paced, high-impact healthcare environment.

Requirements

• Proven leadership experience in healthcare, hospitality, or food service operations
• Success managing high-volume patient meal service programs
• Strong focus on patient experience, quality, and service recovery
• Excellent communication and collaboration skills in fast-paced environments
• Associate's Degree or equivalent experience
• 2 years minimum management experience
• 2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

• Healthcare food service experience preferred

Responsibilities

• Lead the patient services team, ensuring a high-quality, patient-centered dining experience
• Oversee daily patient food service operations for a 348‑bed hospital serving 175–240 trays per meal
• Conduct patient experience rounding and resolve concerns to drive satisfaction
• Partner with clinical and nursing teams while ensuring quality, safety, and compliance
• Drive process improvements and innovation to enhance service and operational efficiency

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree