Patient Services Specialist 2

University of Washington Medical Center•Seattle, WA

1d•Onsite

About The Position

UW Medical Center-Northwest Financial Admitting has an outstanding opportunity for a Patient Services Specialist 2 to join us in our Admitting department. This position performs a variety of admitting department tasks including: patient registration, general clerical support, customer service, and operating the switchboard. Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

Requirements

High School graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education and experience may substitute for stated requirement

Responsibilities

Greets, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner
Ensures patients understand admission policies and procedures
Coordinate obtaining interpreters for patients as appropriate
Performs admitting or pre-admitting procedures upon arrival of patients to include register patients; verify, collect, and update demographic and financial information by appropriate means
Determine eligibility for care by use of payer web portals and phone inquiries
Collect co-payment or other patient liabilities
Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities
Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources
Promptly and courteously answer all calls through Medical Center switchboard
Implements emergency procedures calmly, efficiently, and accurately
Assist in orienting and training new staff as assigned