Patient Services Specialist 2

University of Washington Medical Center•Seattle, WA

2d•Onsite

About The Position

Harborview Medical Center - Emergency Department Registration has an outstanding opportunity to hire a Patient Services Specialist 2. The HMC ED Registration Patient Services Specialist serves as the primary resource for directing patient flow into Harborview Medical Center through the Emergency Department. The Patient Service Specialist will perform patient registrations, completion of patient pre-registration, First Net, front emergency room registration, back emergency room registration, and bedside registration. Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

Requirements

High School graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education and experience may substitute for stated requirements

Responsibilities

Pre-register and check in patients upon arrival in the electronic system.
Verify insurance coverage, verify third-party payers.
Obtain specific financial information such as copies of insurance cards and verify Medicaid and insurance coverage using online systems.
Coordinate patient care with other departments and outside hospitals and refer patients to Financial Counseling as needed.
Obtain the necessary signatures for consent for treatment, financial agreement, and privacy information according to HIPAA regulations.
Use the Epic systems, check for future/past appointments and PCP information.
Check patients’ identification and scan insurance information into the electronic system.
Register patient in the back emergency room while working with Medics, Air Lift Northwest, American Medical Response, and nursing staff in a fast-paced environment.
Register patients in the front emergency room, collect and/or update demographic and financial information, and enter information into electronic systems.