Patient Services Manager 2

Sodexo Careers•Galveston, TX

20h•Onsite

About The Position

Join the Sodexo team as a Patient Services Manager 2 at UTMB in Galveston, TX. As the Patient Services Manager, you will be responsible for managing the patient dining program prioritizing patient satisfaction. The successful candidate will ensure food quality, daily patient meal rounds, and demonstrate professional communication skills with a passion for creating a positive customer experience.

Requirements

Strong leadership skills
Previous supervisory experience
Ability to work collaboratively
Ability to manage multiple priorities
Professional communication skills
Passion for a high level of customer service
Working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC)
Proficient in computer skills and report management experience
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.
Oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery.
Perform tray assessments to ensure food quality and presentation and tray accuracy.
Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.