Patient Services Coordinator - Hybrid $19-$21/hr
About The Position
The Patient Services Coordinator supports a high-volume healthcare assistance program during open enrollment season. The role assists patients, caregivers, healthcare providers, pharmacies, and insurance companies by handling inbound and outbound communications, resolving program-related questions, and protecting sensitive patient information in accordance with HIPAA guidelines. The position calls for an empathetic, patient, resourceful, detail-oriented person committed to helping people navigate healthcare and insurance processes. This is a 4–6 month contract based in Richmond, Virginia, with potential for extension or conversion. The schedule is Monday through Friday, 8:30 AM to 5:00 PM, with no weekends. The work arrangement is hybrid: in the office Tuesday through Thursday and remote Monday and Friday. The stated pay range is $19.00–$19.00 per hour.
Requirements
- At least 1 year of recent healthcare customer service experience.
- Experience handling inbound and outbound calls.
- Knowledge of HIPAA regulations and PHI management.
- Understanding of Medicare, Medicaid, Marketplace, or private insurance plans.
- Strong communication and problem-solving skills.
- Proficiency with Microsoft Office Suite.
- Basic math skills and ability to calculate eligibility requirements.
- Ability to work independently and take initiative to find solutions.
- High attention to detail and strong documentation skills.
Responsibilities
- Answer and manage approximately 20–25 inbound and outbound calls daily.
- Assist patients, caregivers, providers, pharmacies, and insurance companies with program-related inquiries.
- Research and resolve issues by identifying appropriate resources and solutions.
- Handle Protected Health Information (PHI) in accordance with HIPAA guidelines.
- Document interactions accurately and maintain detailed records.
- Support inquiries related to Medicare, Medicaid, private insurance, and marketplace plans.
- Calculate eligibility and assist with financial assistance program requirements.
- Provide exceptional customer service using a person-centered approach.
- Collaborate with internal teams to ensure timely resolution of patient needs.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) Retirement Plan, with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life insurance and AD&D coverage for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
