Customer Service Coordinator $19-$21 hourly

Raymour and Flanigan • Buffalo, NY

1d

About The Position

Raymour & Flanigan is seeking a Customer Service Coordinator to schedule and confirm customer repair service calls, coordinate with repair technicians, and serve as a liaison between customers and technicians. The role involves independently resolving customer service issues, following warranty and protection guidelines, and completing reports and other assigned tasks. The company describes itself as a long-term, privately held organization that recognizes associates’ work and invests in their future success. Candidates must be authorized to work in the United States without current or future visa sponsorship. The work environment is drug- and smoke-free.

Requirements

• Excellent listening skills and ability to work independently and as part of a team.
• Excellent phone etiquette.
• Interpersonal skills.
• Strong computer skills.
• Excellent time-management skills.
• Ability to work independently.
• Ability to multitask.
• Customer service skills.
• Experience in a fast-paced environment.
• Ability to work day, night, and weekend hours.
• Authorization to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

• Prior call center experience.
• Prior dispatcher experience.

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Adhere to warranty and protection guidelines.
• Serve as a liaison between customers and repair technicians.
• Complete reports and other tasks or assignments as required.
• Perform additional functions assigned at management’s discretion.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed