Customer Service Coordinator $19-$21 hourly

Raymour & Flanigan Furniture and Mattresses • Buffalo, NY

1d • $19 - $21

About The Position

The Customer Service Coordinator schedules and confirms customer repair service calls, coordinates and communicates with repair technicians, and serves as a liaison between customers and technicians. The role works independently to resolve customer service issues while following warranty and protection guidelines. It also involves completing reports and other assigned tasks. The position requires excellent listening skills and the ability to work independently and as part of a team. Additional functions may be assigned by management.

Requirements

• Excellent phone etiquette.
• Interpersonal skills.
• Strong computer skills.
• Excellent time management.
• Ability to work independently.
• Ability to multitask.
• Customer service skills.
• Experience in a fast-paced environment.
• Excellent listening skills and ability to work with a team.
• Availability to work day, night, and weekend hours.
• Authorization to work in the United States without requiring visa sponsorship now or in the future.

Nice To Haves

• Prior call center experience.
• Prior dispatcher experience.

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Follow warranty and protection guidelines.
• Serve as liaison between customers and repair technicians.
• Complete reports and other tasks or assignments as required.
• Perform additional functions assigned at management's discretion.

Benefits

• The company recognizes associates' potential and invests in their future success.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed