Patient Services Coordinator - Procedural and Therapeutics

UT MD Anderson Cancer Center • Houston, TX

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About The Position

The Patient Services Coordinator supports patient care in MD Anderson Cancer Center’s Procedural and Therapeutics division, which coordinates procedure-based care across multiple specialties, including perioperative services, endoscopy, and interventional procedures. The role helps patients and families navigate care while supporting clinical and administrative operations in a fast-paced environment.

The coordinator schedules appointments, diagnostic tests, procedures, and treatments; communicates with patients and families about scheduling, prepayment, services, and next steps; and partners with physicians, nurses, and multidisciplinary teams. The role also maintains electronic records, physician orders, and appointment templates; processes payments; verifies insurance information; reconciles patient accounts; protects confidential patient information; and performs other administrative and coordination duties as assigned.

Working hours vary according to the assigned Center and its business needs, and flexibility in scheduling is essential. Depending on the Center, the position may be fully on-site.

Requirements

• High school diploma or equivalent.
• Three years of relevant work experience; additional education may substitute for required experience on a one-to-one basis.
• Pass a pre-employment skills test if required and administered by Human Resources.
• Outstanding communication and interpersonal skills for engaging with patients, families, and healthcare professionals.
• Strong organizational abilities and attention to detail when managing multiple priorities.
• Commitment to confidentiality, professionalism, and patient satisfaction.

Nice To Haves

• Experience with scheduling systems or electronic medical records (EMR).

Responsibilities

• Coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
• Serve as a key contact for patients and families, communicating information about scheduling, prepayment, services, and next steps.
• Partner with physicians, nurses, and multidisciplinary teams to support coordinated care delivery.
• Maintain and update electronic records, physician orders, and appointment templates accurately and confidentially.
• Process payments, verify insurance information, and reconcile patient accounts.
• Handle patient information securely and in compliance with privacy regulations.
• Assist with administrative and coordination tasks that support patient services.
• Perform other duties as assigned.

Benefits

• Paid employee medical benefits with zero premium starting on the first day for employees working 30 or more hours per week.
• Group dental, vision, life, AD&D, and disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
• Tuition Assistance Program after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
• Employer-paid life and AD&D coverage and an illness-related reduced salary pay program.
• Wellness, recognition, fitness, employee health programs, and employee resource groups.
• Educational opportunities and professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED