Patient Services Coordinator (24 hours)

Austin Regional Clinic: ARC•Cedar Park, TX

About The Position

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out duties while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The role includes scheduling and confirming appointments; greeting and arriving patients; verifying insurance; ensuring paperwork is complete; collecting and posting payments; preparing documents; communicating patient arrivals, messages, and emergencies to appropriate personnel; and supporting follow-up, rescheduling, and Worker’s Compensation claim processes. Additional duties may include patient registration, deposit preparation, document sorting and processing, and other assigned tasks. The schedule is three days a week, Monday–Friday, from 8:00 am to 5:00 pm. Holiday shifts are required as directed by Company policy.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key, and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem-solving skills.
Ability to work in a team environment and manage competing priorities.
Ability to engage others, listen, and adapt responses to meet their needs.
Ability to align actions with those of team members working toward common goals.
Excellent verbal and written communication skills.
Ability to perform job duties professionally at all times.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing the job.

Nice To Haves

Experience working in a medical setting.

Responsibilities

Book appointments in the computer system and confirm or update demographic information; notify patients of account balances.
Greet patients and record their arrival in the computer system.
Verify insurance eligibility using online resources, Medifax, and other resources.
Ensure paperwork is complete and up to date, and scan insurance cards when applicable.
Collect and post patient payments and balance the drawer for the end-of-day deposit.
Print face sheets, receipts, and other documents as needed.
Notify appropriate personnel about emergencies, messages, and patient arrivals.
Confirm patient appointments in advance.
Run reschedule reports and book rescheduled appointments; ensure reports are accurate and current.
Verify Worker’s Compensation claims, ensure paperwork is complete, and perform follow-up.
Assist patients with setting up payment plans and issue payment receipts.
Book follow-up appointments.
Follow company policies, including OSHA, HIPAA, compliance, and the Code of Conduct.
Maintain regular and dependable attendance and follow company core competencies.
Work holiday shifts as required by company policy.
May register patients by collecting and entering demographic and insurance information to set up accounts.
Create master deposits as directed.
Sort and distribute Rightfax documents.
Process onsite release-of-information requests.
Sort, scan, and number loose papers as a priority onsite task.
Run and distribute wait-list reports as directed.
Perform other duties as assigned.