Patient Services Coordinator - Critical Care

UT MD Anderson Cancer Center • Houston, TX

3d • Onsite

About The Position

The Patient Services Coordinator supports patient-focused care in the Intensive Care Unit (ICU) at MD Anderson, where care is delivered through a multidisciplinary team approach focused on quality and patient outcomes. The position involves interacting with patients, family members, staff, and physicians in person and by phone, and scheduling patient visits and physician appointments. The ICU team participates in Evidence Based Practice, unit- and hospital-based committees, and local and national conferences.

The coordinator greets and orients patients and family members, answers questions, explains available services, and schedules and coordinates appointments for provider visits, diagnostic tests, procedures, and treatments based on provider orders. The role also supports communication among patients, families, physicians, team members, and other patient care areas; maintains appointment templates and patient records; and protects the security and confidentiality of patient information.

This is an onsite day-shift position with two 8-hour shifts and two 12-hour shifts, including weekends. The role requires a high school diploma or equivalent and three years of relevant work experience; additional education may substitute for required experience on a one-to-one basis. An associate's degree and at least one year of recent patient care experience are preferred. A pre-employment skills test may be required. The position may require routine reviews and screening to maintain the security and integrity of critical infrastructure, and the ability to satisfy and maintain those requirements is a condition of hire and continued employment.

Requirements

• High school diploma or equivalent.
• Three years of relevant work experience; additional education may be substituted for required experience on a one-to-one basis.
• Good customer service and communication skills.
• Must pass a pre-employment skills test if required and administered by Human Resources.
• If responsible for maintaining the security and integrity of critical infrastructure, must satisfy and maintain all applicable requirements; this is a condition of hire and continued employment.

Nice To Haves

• Associate's degree.
• At least one year of recent patient care experience.

Responsibilities

• Greet and orient patients and family members, answer their questions, and advise them of available services.
• Schedule and coordinate patient appointments, including provider visits, diagnostic tests, procedures, and treatments, based on provider orders.
• Use interpersonal and communication skills to ensure customer requests and needs are met.
• Acknowledge and clarify customer inquiries, requests, or complaints so needs are identified, documented, and addressed.
• Communicate appointment details, scheduling information, and necessary preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, through online applications, or by secure messaging.
• Assist in maintaining a safe environment for patients, co-workers, and visitors.
• Prepare and maintain appointment templates and/or patient records electronically or manually as directed.
• Update relevant patient information to maintain accurate records and ensure patient information remains secure and confidential.
• Handle and process a complex and varied series of documents and situations.
• Meet deadlines for assigned tasks and assignments.
• Perform other duties as assigned.

Benefits

• Paid employee medical benefits with zero premium starting on the first day for employees working 30 or more hours per week.
• Group dental, vision, life, AD&D, and disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
• Tuition Assistance Program after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
• Employer-paid life and AD&D coverage and an illness-related reduced salary pay program.
• Wellness, recognition, fitness, employee health programs, and employee resource groups.
• Educational opportunities and individual and team recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED