Patient Services Coordinator - Critical Care Unit

UT MD Anderson Cancer Center • Houston, TX

3d • Onsite

About The Position

The Patient Services Coordinator supports patient-focused care in the Intensive Care Unit (ICU) through coordination with patients, families, physicians, staff, and multidisciplinary care teams. The role involves greeting and orienting patients and family members, answering questions, explaining available services, and scheduling and coordinating appointments for provider visits, diagnostic tests, procedures, and treatments based on provider orders. The coordinator communicates appointment details and preparation requirements through in-person, mail, telephone, online application, and secure messaging channels.

The position also supports accurate and confidential patient records and appointment templates, processes varied documents and situations, tracks deadlines, and assists in maintaining a safe environment. Other duties may be assigned. This is an onsite night-shift role with two 8-hour shifts and two 12-hour shifts, including weekends.

Requirements

• High school diploma or equivalent.
• Three years of relevant work experience; additional education may substitute for required experience on a one-to-one basis.
• Good customer service and communication skills.
• Must pass a pre-employment skills test as required and administered by Human Resources.
• Must satisfy and maintain any requirements necessary to ensure the continued security and integrity of critical infrastructure, if applicable to the position.

Nice To Haves

• Associate's degree.
• At least one year of recent patient care experience.

Responsibilities

• Greet, orient, and answer questions from patients and family members.
• Advise patients and family members about available services.
• Schedule and coordinate patient appointments, including provider visits, diagnostic tests, procedures, and treatments, based on provider orders.
• Assist in maintaining a safe environment for patients, co-workers, and visitors.
• Use interpersonal and communication skills to ensure customer requests and needs are met.
• Acknowledge and clarify customer inquiries, requests, or complaints so needs are identified, documented, and addressed.
• Communicate appointment information and necessary preparations to patients, families, physicians, team members, and other patient care areas through available communication channels.
• Prepare and maintain appointment templates and/or patient records electronically or manually as directed.
• Update relevant patient information to maintain accurate records.
• Maintain the security and confidentiality of patient information.
• Handle and process varied documents and situations.
• Monitor deadlines for tasks and assignments.
• Perform other duties as assigned.

Benefits

• Paid employee medical benefits with zero premium starting on the first day for employees working 30 or more hours per week.
• Group dental, vision, life, accidental death and dismemberment (AD&D), and disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
• Tuition Assistance Program after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
• Employer-paid life and AD&D coverage and an illness-related reduced salary pay program.
• Wellness, recognition, fitness, employee health programs, and employee resource groups.
• Educational opportunities and individual and team recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED