Patient Services Coordinator (24 hours)

External Brand•Cedar Park, TX

20d

About The Position

The Patient Services Coordinator serves as an initial point of contact in a clinic setting, performing patient check-in and check-out functions and booking appointments. The role carries out duties while maintaining compliance and confidentiality and promoting Austin Regional Clinic’s mission and philosophy. The coordinator books and confirms appointments, updates patient demographic information, verifies insurance eligibility, ensures paperwork is complete, collects and posts payments, balances the cash drawer, and communicates messages, arrivals, and emergencies to appropriate personnel. The position also handles rescheduled and follow-up appointments, Worker’s Compensation claims, payment plans, receipts, and related administrative tasks. Additional duties may include patient registration, deposit preparation, Rightfax document distribution, release-of-information requests, and sorting and scanning paperwork. The schedule is three days per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Holiday shifts are required as specified by company policy.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key, and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem-solving skills.
Ability to work in a team environment and manage competing priorities.
Ability to engage others, listen, and adapt responses to meet their needs.
Ability to align personal actions with those of teammates working toward common goals.
Excellent verbal and written communication skills.
Ability to perform duties professionally.
Ability to understand, recall, and communicate factual information and apply oral or written instructions.
Ability to organize thoughts and ideas into understandable terminology and apply common sense in performing the job.

Nice To Haves

Experience working in a medical setting.

Responsibilities

Book appointments using the computer system and confirm or update patient demographic information.
Notify patients of account balances and confirm appointments in advance.
Greet patients and arrive them in the computer system.
Verify insurance eligibility using online resources and other tools.
Ensure patient paperwork is complete and current, and scan insurance cards when applicable.
Collect and post patient payments, issue receipts, and balance the drawer for the end-of-day deposit.
Print face sheets, receipts, and other documents as needed.
Notify appropriate personnel of emergencies, messages, and patient arrivals.
Run reschedule reports, book appointments as needed, and ensure reports are accurate and current.
Verify Worker’s Compensation claims, ensure required paperwork is complete, and perform follow-up.
Assist patients with setting up payment plans.
Follow company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements.
Maintain regular and dependable attendance and follow the company’s core competencies.
May collect and enter demographic and insurance information to set up patient accounts.
May create master deposits as directed.
Handle sorting and distribution of Rightfax documents.
Process onsite release-of-information requests.
Prioritize onsite sorting, scanning, and numbering of loose papers.
Run and distribute wait-list reports as directed.
Perform other duties as assigned.