Patient Services Coordinator - Sleep Center

Sentara Hospitals • Williamsburg, VA

4d • Onsite

About The Position

Sentara Williamsburg Regional Medical Center is seeking a full-time Patient Services Coordinator for the Sentara Sleep Center at the Geddy Outpatient Center in Williamsburg, Virginia. The role’s main duties include answering phones, scheduling sleep patients, scanning paperwork into patient charts, and assisting with insurance authorizations.

The Patient Services Coordinator coordinates activities for the practice, including insurance verification and pre-certification, scheduling, pre-registration, and transmitting orders. The position aims to support maximum reimbursement and reduce denials related to incomplete insurance information or authorization. The coordinator maintains statistics and serves as a liaison between clinical testing sites and offices. The role description also includes developing care plans, coordinating patient care services, helping ensure patients receive necessary treatment, consulting with healthcare providers, evaluating patient progress, and assisting with securing funding for medical care.

Requirements

• High school graduation or equivalent.
• Previous healthcare experience.

Nice To Haves

• Two years of experience in a healthcare environment.
• Completion of a healthcare-related certificate program.
• Associate's degree or higher.
• Transferable skills, such as one year or more in a call center or customer service position.
• Previous experience with EPIC.
• Previous experience with insurance authorizations.
• Multi-tasking skills.

Responsibilities

• Answer phones and schedule sleep patients.
• Scan paperwork into patient charts.
• Assist with insurance authorizations.
• Coordinate practice activities, including insurance verification and pre-certification, scheduling, pre-registration, and order transmission.
• Help maximize reimbursement and reduce denials related to incomplete insurance information or authorization.
• Maintain statistics and act as a liaison between clinical testing sites and offices.
• Develop care plans, coordinate patient care services, and help ensure patients receive necessary medical treatment.
• Consult with healthcare providers, evaluate patient progress, and assist with securing funding for medical care.

Benefits

• Medical, dental, and vision plans.
• Life and disability insurance, including long-term and short-term disability and critical illness plans.
• 401(k)/403(b) with employer match.
• Paid time off, sick leave, and holidays.
• Paid parental and family caregiver leave.
• Paid military leave.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Emergency backup care.
• Educational assistance or student loan repayment.
• Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
• Student debt pay down up to $10,000.
• Pet insurance.
• Legal resources plan.
• Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED