PATIENT SERVICES COORDINATOR - Oncology Navigation
About The Position
The Patient Services Coordinator (PSC) for Oncology Navigation serves as a central point of contact for patients entering and moving through the care continuum, helping provide a seamless, timely, and patient-centered experience. The role coordinates administrative and access-related functions, including referral intake, scheduling, registration accuracy, and communication across multidisciplinary teams. Working closely with Access Navigators, Clinic Navigators and staff, and Service Line Coordinators, the PSC facilitates efficient patient flow, helps remove barriers to care, and supports timely progression from referral to treatment. The role maintains data integrity, optimizes scheduling workflows, and helps ensure patients are prepared for upcoming appointments and services. The PSC is a liaison between cancer patients and the healthcare system, providing administrative support and compassionate customer service throughout the treatment journey. The role uses organizational skills, attention to detail, communication, and advocacy to help reduce delays and improve access and the patient experience.
Requirements
- Associate degree required.
- Computer and word-processing knowledge and experience required.
- Keyboarding skills and proficiency in computer data entry required.
- Excellent interpersonal communication, customer service, and teamwork skills required.
- Above-average organizational skills, ability to multitask, and attention to detail required.
- Strong written and verbal communication skills required.
- Ability to maintain composure under pressure and diffuse tension through effective communication required.
- Ability to use electronic medical records required.
Nice To Haves
- Bachelor’s degree preferred.
- Healthcare experience preferred.
- Medical terminology preferred.
Responsibilities
- Manage referral intake, ensuring timely, complete, and accurate entry.
- Schedule appointments based on clinical pathways and service line guidelines.
- Verify patient demographics, insurance, and registration information.
- Serve as a primary administrative contact, providing clear communication and visit preparation instructions.
- Collaborate with Access Navigators, Clinic Navigators and teams, and Service Line Coordinators to support patient flow.
- Follow up on referrals, missing documentation, and scheduling barriers.
- Use electronic medical record (EMR) tools to manage work queues and maintain data integrity.
- Support access standards to reduce delays and ensure a seamless, patient-centered experience.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years; voluntary 403B.
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health health and wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
