Patient Services Coordinator II

Illinois Bone and Joint Institute LLC•Arlington Heights, IL

1d•$19 - $24•Onsite

About The Position

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator to join their Arlington Heights North Physical Therapy team. This role focuses on delivering exceptional patient-centered customer service and supporting IBJI teams. The position involves accurate registration, optimal patient scheduling, training and mentoring new staff, escalating issues, and performing other office duties to ensure a great patient experience, a positive team atmosphere, and achieve company goals.

Requirements

Available to work opening, mid and closing shifts
6:30am to 8:00pm Monday through Thursday
7:00am to 5:30pm on Fridays
Occasional travel to nearby clinics to assist with Front Desk Coverage
High school diploma or equivalent required
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role required
EHR experience with Epic experience preferred
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Nice To Haves

Associates degree preferred (healthcare concentration field a plus)
medical office experience is a plus
Epic experience preferred
Knowledge in medical terminology preferred

Responsibilities

Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
Provide daily support to the management and staff as needed
Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned