Patient Services Coordinator II

Illinois Bone and Joint Institute LLC•Park Ridge, IL

5d•$19 - $24•Onsite

About The Position

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms. The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Requirements

High school diploma or equivalent required
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role required
EHR experience with Epic experience preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Knowledge in medical terminology preferred
Insurance payer and eligibility knowledge
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
Work may be stressful at times
Contact may involve dealing with angry or upset people
Able to work in a fast-paced environment and have a flexible schedule as needed
Must be a team player
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities
Stand or sit for extended periods of time
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor

Nice To Haves

Associates degree preferred (healthcare concentration field a plus)
medical office experience is a plus
Epic experience preferred
Knowledge in medical terminology preferred

Responsibilities

Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Preparing paperwork to facilitate efficient operation and excellent customer service
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned