Patient Services Coordinator II - Float

Illinois Bone and Joint Institute LLC•New Lenox, IL

8d•$19 - $24•Hybrid

About The Position

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator Float to join their team. This role will rotate regularly between several Rehab Services clinics in the Plainfield, Channahon, Joliet, Mokena, New Lenox, Frankfort, Shorewood, Homer Glen, and Tinley Park areas. The primary focus is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services. The position involves accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. The float coordinator will provide coverage when a need arises at any of these clinics, planned or unplanned, until no longer needed and then resume their regular rotation. Shifts include opening, mid, and closing, Monday through Friday, with no weekends required.

Requirements

High school diploma or equivalent required
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role required
EHR experience with Epic experience preferred
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Nice To Haves

Associates degree preferred (healthcare concentration field a plus)
medical office experience is a plus
Epic experience preferred
Knowledge in medical terminology preferred

Responsibilities

Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned