Patient Services Coordinator II

State of Oklahoma • Sallisaw, OK

1d • Onsite

About The Position

As a Patient Services Coordinator II with the Sallisaw State Veterans Home, you will enjoy generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. You will also receive a comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. This is a full-time position, Monday-Friday, 8:00 am - 4:30 pm, located on-site in Sallisaw, OK. The basic purpose of this job family is to coordinate admissions of patients and patient-related services. Incumbents serve as advocates between the center/veteran and the U.S. Department of Veterans Affairs to maximize services and benefits to the veteran/patient, their families, and the agency. These positions are located at state veterans centers. They provide advocacy services, serve in a liaison role between the patient and federal and state agencies, and play a key role in federal fund reimbursement and patient collections.

Requirements

• Three years of health benefits, insurance claims, admissions, bookkeeping, technical accounting or closely related work plus two additional years of experience in admissions and/or claims and benefits administration in a long term care or medical institution; or an equivalent combination of education and experience, plus two additional years of experience in admissions and/or claims and benefits administration in a long term care or medical institution.
• Knowledge of federal and state statutes, rules and regulations pertaining to veterans benefits and programs, Social Security payment; billing of patient care charges; of admitting and benefit counseling and interviewing techniques.
• Ability to communicate effectively, both orally and in writing.
• Ability to follow written and oral instructions.
• Ability to use various software and agency specific programs.
• Ability to establish and maintain effective working relationships with others.
• Ability to organize and conduct several activities simultaneously.

Responsibilities

• Coordinates patient admissions and services for veteran clients, to include final determination of qualifications for benefits, patient relations, patient benefit programs and/or transaction records; advises departmental officers and employees on change of status, inter and intradepartmental transfers, readmissions, discharges, maintenance charges, financial information and other patient matters; assesses maintenance charges upon admission based on all sources of income and any non-reimbursed medical expenses.
• Completes required actions for reimbursement of funds; coordinates and plans all U.S. Department of Veterans Affairs reports for per diem reimbursement. Prepares and files claims for VA pension and compensation and other entitlements for veterans to include Social Security benefits, Railroad Retirement, Civil Service, Military retirement, etc, ensuring compliance with federal and state laws, rules and regulations.
• Counsels with patients and families; interviews veteran applicants, refers applicants to appropriate department heads; conducts background investigations verifying financial status, military retirement and military eligibility; schedules appointments with licensed medical professionals; analyzes financial data to access maintenance charges in accordance with agency policy and advises veteran/family and other departmental officers of final computation; acts as agency liaison with other state agencies, public facilities and other organizations in matters pertaining to veteran clients.
• May act on behalf of the institution as Veterans Administration and Social Security appointed payee to include responsibility for maintenance of accounts and records for incompetent veterans; prepares annual accountings as required by federal agencies.
• Develops and implements policies and procedures relating to patient services. Gathers information and prepares daily patient census reports for management and other statistical reports as necessary.

Benefits

• 15 days of vacation annually
• 15 days of sick leave annually
• 11 paid holidays annually
• Comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree