Patient Services Coordinator
About The Position
The Patient Services Coordinator is responsible for delivering seamless patient experience by combining front-desk administrative duties with financial services and account coordination. This role ensures that patients are efficiently checked in and out, insurance and demographic data is verified, payments and deposits are accurately collected and posted, and billing-related inquiries are addressed while also maintaining site specific needs to include supplies, maintenance, cleaning and receipt of deliveries. This position plays a key role in maintaining financial integrity and exceptional customer service along with the overall appearance of our sites across all Peachtree Orthopedics (POC) clinics.
Requirements
- A high school diploma or GED is required
- Minimum of one to two years’ experience in customer service, healthcare customer service, billing, or front desk coordination
- Strong communication and customer service skills
- Ability to speak clearly, write professionally, and interpret a variety of instructions and documentation
- Ability to multitask in a fast-paced environment
- Ability to handle patient interactions with empathy and professionalism
Nice To Haves
- An Associate degree in Healthcare, Business, or a related field is preferred
- Familiarity with insurance plans and medical terminology is preferred
- Proficiency with computers, Microsoft Office applications and experience with EMR systems is preferred
Responsibilities
- Greeting and checking in patients
- Maintaining waiting room cleanliness
- Managing deliveries and visitor screening
- Verifying and updating patient insurance and demographic information
- Obtaining patient referrals when applicable
- Ensuring accurate collection and posting of payments
- Scheduling necessary follow-up appointments
- Processing co-pays, balances, and deposits
- Reconciling daily collections
- Preparing courier-ready deposits
- Contacting internal resources to assist patients regarding balances
- Setting up payment plans
- Resolving accounts receivable issues
- Resolving escalated insurance situations, including contacting payers, evaluating plan acceptance, and determining necessary patient acknowledgements
- Performing daily schedule scrubs
- Creating a Daily Balance Sheet of needed actions for all patients with next day appointments
- Printing all needed schedules and tracking sheets
- Documenting thoroughly in Quickview, appointment lines, and balance sheets
- Maintaining up-to-date knowledge of insurance and billing procedures
- Ensuring compliance with HIPAA regulations and all internal policies
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
