Temporary - Patient Services Associate (Full-Time, On-Site in Clinton, CT) - Bilingual Required (Spanish/English)

Moses/Weitzman Health System • Clinton, MD

11d • Onsite

About The Position

The Patient Services Associate works closely with a diverse population of patients and medical professionals and serves as a first point of contact for patients. The role provides customer service, greets and schedules patients, manages a busy phone system, performs data entry, protects patient confidentiality, and maintains job-specific competencies. The position is temporary, full-time (40 hours), and on-site at the Community Health Center of Clinton in Clinton, Connecticut. Spanish and English bilingual skills are required. The schedule may include evenings and weekends, and regional travel may be required as necessary. Compensation is $23 per hour.

The associate supports a safe, efficient, and comfortable reception area; reviews and manages appointments; maintains patient demographic and insurance information; processes payments and payment-plan or sliding-fee applications; completes end-of-day reporting; handles phone calls and related documentation; and ensures forms are completed, scanned, and indexed in the electronic health record. The role also supports office supply inventory, escalates concerns, contributes suggestions for improvement, and works toward individual and departmental goals.

The Moses/Weitzman Health System describes a total rewards package that eligible employees may access. It can include health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Offerings and eligibility vary by position, location, scheduled hours, and plan terms.

Requirements

• Bilingual in Spanish and English.
• Associate degree, medical office or medical assistant degree, or at least two years of directly relevant experience in a patient services role.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem-solving and critical-thinking skills.
• Excellent organizational skills.
• Ability to operate a computer and telephone continuously.
• Ability to travel regionally as necessary.

Nice To Haves

• Healthcare experience in medical, dental, or behavioral health settings.
• Experience with Microsoft PowerPoint, Excel, and Word.
• Medical office or medical assistant degree, if qualifying through the alternative experience pathway.

Responsibilities

• Provide customer service to patients, visitors, and callers.
• Oversee a safe, efficient, and comfortable reception area.
• Greet patients and visitors and assist them as appropriate.
• Review schedules daily for accuracy and identify appointment opportunities.
• Schedule and reschedule appointments according to CHC scheduling guidelines.
• Collect, verify, update, and document patient demographic information, insurance information, and forms.
• Reconcile patient visits daily.
• Verify active insurance coverage and status, updating information as necessary.
• Collect patient payments, balances, and copays.
• Assist patients with payment plans and sliding-fee applications, and ensure applications are up to date.
• Complete end-of-day reporting and ensure records balance.
• Answer, screen, and direct incoming telephone calls, documenting as needed in the electronic health record according to CHC guidelines.
• Ensure forms are completed and accurate, assist patients with completing forms, and scan them into the EHR according to CHC indexing protocols.
• Maintain patient confidentiality.
• Escalate concerns to site leads or the Operations Manager and offer suggestions for improvement.
• Support the manager in monitoring office supply inventory.
• Meet and exceed assigned individual and departmental goals.
• Perform other duties and projects as assigned.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Eligible employees may have access to retirement savings opportunities.
• Eligible employees may have access to paid time off.
• Eligible employees may have access to professional development and tuition assistance programs.
• Eligible employees may have access to employee assistance resources.
• Flexible work arrangements may be available where applicable.
• Other company-sponsored benefits may be available; offerings and eligibility vary.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree