Patient Services Associate II - Neshaminy Medical (FT, Days)
About The Position
The Patient Services Associate II enhances the patient and customer experience by courteously and professionally processing patient arrival and departure activities associated with practice or department visits. The role obtains pre-certifications and/or pre-authorizations for procedures and verifies insurance, referrals, and patient demographic information. It supports the Jefferson Experience by emphasizing prompt, courteous treatment of patients and visitors and maintaining efficient patient flow to examination rooms. This position is 100% in office. The schedule is Monday through Friday, 8:00 AM–5:00 PM, with one evening per week when the office operates until 6:00 PM, on either Tuesday or Thursday depending on the office schedule.
Requirements
- High school diploma or equivalent required.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
- Ability to process and interpret data.
- Ability to multitask while managing a time-sensitive workload.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
- Process check-in and/or check-out, point-of-service activities, and/or patient appointment scheduling via EPIC.
- Obtain pre-certifications and/or pre-authorizations for procedures.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Greet and interact with patients and visitors professionally, by phone or in person.
- Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits offering access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
