Patient Services Associate II - Neurosurgery - Abington - Full-Time Days
About The Position
The Patient Services Associate II enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with practice or department visits. The role obtains pre-certifications and/or pre-authorizations for procedures and verifies insurance, referrals, and patient demographic information. The associate supports the Jefferson Experience by treating patients and visitors promptly and courteously and maintaining an efficient flow of patients to examination rooms. This is a full-time day position in Neurosurgery at the Abington location. The role also involves using EPIC for check-in, check-out, point-of-service activities, and appointment scheduling; maintaining practice flow; and escalating patient or provider concerns as appropriate.
Requirements
- High school diploma or equivalent.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for patients and/or visitors.
- Ability to process and interpret data.
- Ability to multitask while managing a time-sensitive workload.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with Jefferson’s values.
- Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
- Obtain pre-certifications and/or pre-authorizations for procedures.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Greet and interact with patients and visitors professionally, in person or by phone.
- Adhere to HIPAA privacy and security requirements.
- Ensure compliance with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
