Patient Services Associate II - OB/GYN - Jefferson-Abington Full-Time Days

Jefferson Health Plans•Toll Building, PA

22h•Onsite

About The Position

The Patient Services Associate (PSA) II enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. The role obtains pre-certifications and/or pre-authorizations for procedures and verifies insurance, referrals, and patient demographic information. The PSA II supports the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors and maintaining efficient patient flow to examination rooms.

Requirements

High school diploma or equivalent required.

Nice To Haves

Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
Obtain pre-certifications and/or pre-authorizations for procedures.
Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
Greet and interact professionally with patients and visitors, by phone or in person.
Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
Perform other duties as requested or assigned.

Benefits

Medical insurance, including prescription coverage
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability insurance
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits, including access to group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.