Patient Coordinator II-OB/GYN

Mount Sinai Health System•New York, NY

About The Position

The Patient Coordinator II is a senior-level individual responsible for initiating and establishing first direct contact with patients. The role confirms and updates patient demographics and verifies insurance as necessary to ensure patients have appropriate coverage for the physician they are seeing. The Patient Coordinator II takes a lead role among Patient Coordinators, mentors and trains less experienced staff, and assists with oversight of front-desk and office activity when the Supervisor is absent.

Requirements

High school graduate or GED.
Three years of secretarial or directly related experience in a medical practice environment.

Responsibilities

Greet patients in person or by telephone and update their insurance and demographic information in the practice management system.
Train and mentor less experienced Patient Coordinators and administrative staff, and discuss issues of concern with the Supervisor.
Confirm that physicians accept the insurance presented by patients; verify insurance before the patient's arrival or, at minimum, upon arrival and before the visit.
Communicate patient arrivals to appropriate staff and ensure the patient's medical record is available to the physician.
Process and update HIPAA-related paperwork and other institutional forms as necessary.
Collect or retrieve referrals or insurance authorizations as required.
Review the waiting room routinely and keep patients informed about wait times.
Ensure patients have paid their co-pay or collect it under the direction of billing staff, and provide a receipt according to established cash-control processes.
Schedule follow-up appointments as needed and provide guidance for requesting medical records when necessary.
May serve as a liaison between Patient Coordinator staff and Administrative Assistants to address patient concerns.
Participate in customer service initiatives, patient satisfaction surveys, ACD, and appointment reporting.
Follow HIPAA and other governmental or state agency requirements for appropriate handling of PHI documents.
May participate in and provide input to the Performance Appraisal process with the Supervisor.
Perform other related duties.