Patient Services Associate I - OB/GYN - Horsham, PA - Full-Time Days (FT)
About The Position
The Patient Services Associate (PSA) I enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. Primarily working at the front desk of an outpatient practice, the PSA I verifies insurance, referrals, and patient demographic information. The role supports delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors and maintaining an efficient flow of patients to examination rooms. The position is full-time and located in Horsham, Pennsylvania. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Customer service and/or patient-facing healthcare experience preferred.
Responsibilities
- Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
- Greet and interact with patients and visitors professionally, by phone or in person.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Top-tier health insurance
- Opportunities for career advancement
- Employee discounts on products and services
- Generous ETO/PTO
- Tuition reimbursement
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
