Patient Services Associate II - Center City - Full-Time Days
About The Position
The Patient Services Associate (PSA) II enhances the patient and customer experience by professionally processing arrival and departure activities for practice or department visits. The role obtains pre-certifications and/or pre-authorizations for procedures and verifies insurance, referrals, and patient demographic information. The PSA II supports the Jefferson Experience through prompt, courteous treatment of patients and visitors and helps maintain an efficient flow of patients to examination rooms. The position is based at 901 Walnut Street in Philadelphia, Pennsylvania, and is a regular, full-time role with a day shift.
Requirements
- High school diploma or equivalent.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for patients and visitors.
- Ability to process and interpret data.
- Ability to multitask while managing a time-sensitive workload.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
- Obtain pre-certifications and/or pre-authorizations for procedures.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Greet and interact with patients and visitors professionally, by phone or in person.
- Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
