Patient Services Associate I - Psychiatry - Jefferson-Einstein Full-Time Days

Jefferson Health Plans • Philadelphia, PA

22h • Onsite

About The Position

The Patient Services Associate (PSA) I enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to an outpatient practice or department. Primarily working at the front desk, the PSA I verifies insurance, referrals, and patient demographic information. The role supports delivery of the Jefferson Experience by providing prompt and courteous treatment to patients and visitors and maintaining an efficient flow of patients to examination rooms.

Requirements

• Communicate courteously with patients and/or visitors.
• Be willing to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Complete multiple tasks and work under pressure.
• Maintain confidentiality of patient information.

Responsibilities

• Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
• Greet and interact with patients and visitors professionally, by phone or in person.
• Maintain efficient practice flow and escalate patient or provider concerns as appropriate.
• Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
• Perform other duties as requested or assigned.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed