Patient Services Associate I - OB/GYN (FT, Center City)
About The Position
The Patient Services Associate (PSA) I enhances the patient and customer experience by courteously and professionally processing arrival and departure activities for visits to the practice or department. Primarily working at the front desk of an outpatient practice, the PSA I verifies insurance, referrals, and patient demographic information. The role supports the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors and maintaining an efficient flow of patients to examination rooms. This position is 100% in office, with a Monday–Friday schedule from 9 AM to 6 PM. The primary location is 833 Chestnut Street, Philadelphia, Pennsylvania.
Requirements
- High school diploma or equivalent required.
- Must be able to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
- Ability to complete multiple tasks and work under pressure.
- Ability to maintain confidentiality of patient information.
Nice To Haves
- Customer service and/or patient-facing healthcare experience preferred.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
- Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
- Greet and interact professionally with patients and visitors in person and by phone.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Adhere to HIPAA privacy and security requirements.
- Ensure compliance with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
