Director Ambulatory Operations - OB/GYN - Center City
About The Position
The Director Ambulatory Operations oversees operational, business, and clinical activities within Jefferson’s OB/GYN department, including four offices in Philadelphia. The role manages cost control and budget needs, supports department planning aligned with organizational goals, and oversees staffing, workflows, policies, and operational performance. The director also works with relevant stakeholders, reports critical operational issues, and recommends capital expenditures and technology to support safe, efficient care and sound business operations. The position requires a bachelor’s degree in healthcare or business administration, or a relevant healthcare field, and five years of progressive leadership experience in a health system. A master’s degree in business or healthcare administration is preferred. The role calls for knowledge of operations and resource management, physician practice activities, reimbursement and regulations, practice operations, automated systems, and strategic planning. It also requires interpersonal, communication, problem-solving, consensus-building, consulting, and software skills.
Requirements
- Bachelor’s degree in healthcare or business administration, or a relevant healthcare field.
- Five years of progressive leadership experience with health system experience.
- Knowledge of operations and resource management.
- Knowledge of physician practice activities, particularly physician billing and reimbursement and practice management.
- Knowledge of third-party reimbursement and regulations, practice operations, automated systems, and strategic planning.
- Interpersonal and communication skills.
- Problem-solving and consensus-building skills.
- Ability to operate effectively in a consulting role.
- Ability to achieve results in a complex medical center environment.
- Ability to use a variety of software programs, such as EPIC and Microsoft software.
- Ability to lift and carry 25 pounds; frequent sitting and standing and frequent keyboard use.
Nice To Haves
- Master’s degree in business administration or healthcare administration.
Responsibilities
- Maintain cost control and evaluate operational budget needs.
- Collaborate on department plans consistent with the mission, strategic operations, quality and safety improvement plan, and network goals.
- Develop and oversee staff scheduling to support labor productivity and performance metrics.
- Implement and adjust workflows to streamline operations and address cost-control problems.
- Maintain and update the policy and procedure manual in accordance with department needs and organizational standards.
- Maintain proactive relationships with relevant stakeholders, communicate critical issues, and intervene as needed.
- Prepare and submit timely reports for operational review.
- Monitor volume and adjust staffing patterns to support labor productivity, access, and patient experience.
- Recommend and submit capital expenditure requests to promote safe, efficient care delivery and sound business operations.
- Recommend and implement technology to advance care and align with industry standards.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
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What This Job Offers
Job Type
Full-time
Career Level
Director
